Policies and Insurance Information
Please contact us for more information
Cancellation Policy
At Sports Physio Fife, we understand that sometimes unforeseen circumstances may prevent you from attending your scheduled appointment. However, as a courtesy to both our team and other patients, we kindly ask that you adhere to our cancellation policy.
Cancellation Notice:
To avoid any cancellation fees, please notify us of any changes or cancellations at least 24 hours in advance of your scheduled appointment.
Cancellations made with less than 24 hours' notice may be subject to a 50% charge of the session fee.
No-shows or cancellations made on the day of the appointment will incur a full session fee.
Late Arrivals:
If you arrive late to your appointment, we will do our best to accommodate you, but your session may be shortened to ensure the next patient is seen on time.
If you’re more than 15 minutes late, we may need to reschedule your appointment, and a cancellation fee will apply.
How to Cancel or Reschedule:
To cancel or reschedule your appointment, please call us directly at 07983414532 or email laurenlow1993@gmail.com
If you need to reschedule due to illness or an emergency, please let us know as soon as possible, and we’ll work with you to find an alternative time.
Thank you for your understanding and cooperation.
By respecting this policy, you help us maintain a smooth running of our clinic and continue offering the highest level of service to all our patients.
GDPR Policy
At Sports Physio Fife, we take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and store your personal information and your rights regarding your data.
What Data We Collect
We may collect the following personal data from you:
Personal Identification Information: Name, contact details (email, phone number), and address.
Health Information: Medical history, treatment details, injury specifics, and other health-related data relevant to your physiotherapy treatment.
Payment Information: Credit/debit card details for booking and payment purposes.
Appointment Information: Dates, times, and details of appointments made with us.
How We Use Your Data
We collect and process your data for the following purposes:
Providing Physiotherapy Services: To deliver personalised care and treatment plans based on your specific health needs.
Communication: To contact you regarding your appointments, treatment plans, and any necessary follow-ups.
Billing and Payment: To process payments and send receipts for services rendered.
Marketing & Updates: With your consent, we may send you information about our services, promotions, and health tips. You can opt-out at any time.
Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
Contractual Necessity: The processing is necessary to fulfill our contract with you, such as providing physiotherapy treatment.
Consent: For marketing communications and non-essential data processing, we will ask for your consent.
Legal Obligation: We may need to process data to comply with legal requirements, such as tax and healthcare regulations.
How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data. This includes:
Encryption: We use secure encryption methods for online transactions and personal information.
Access Controls: Only authorised staff have access to your personal data, and they are trained in data protection practices.
Secure Systems: We ensure that all data is stored in secure systems and servers, protected against unauthorised access or breaches.
Sharing Your Data
We do not sell, rent, or share your personal data with third parties except when necessary to provide you with the best care. This may include:
Third-Party Service Providers: Such as payment processors or IT service providers.
Healthcare Providers: If we need to refer you to another healthcare professional, we may share relevant health data with them, with your consent.
Legal Requirements: We may be required to share your data with law enforcement or regulatory bodies if required by law.
Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restriction of Processing: You can request that we limit how we process your data.
Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
Right to Object: You can object to the processing of your data for marketing purposes at any time.
To exercise any of these rights, please contact us at 07983414532 or laurenlow1993@gmail.com
How Long We Keep Your Data
We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal, regulatory, or contractual obligations. After this period, we will securely delete or anonymise your data.
Cookies and Tracking Technologies
Our website may use cookies to improve your experience. Cookies are small text files that are stored on your device when you visit our site. You can control cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of some parts of our website.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify you of any significant changes.
Contact Us:
If you have any questions about how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:
Sports Physio Fife
The Wee Gym, Bristol House, Ridge Way, Dalgety Bay, KY11 9JH
Phone: 07983414532
Email: lauren@sportsphysiofife.com
Private Healthcare and Insurance Information
At Sports Physio Fife, we are pleased to offer physiotherapy services for patients with private healthcare insurance. We work with leading insurers, including WPA, Aviva, AXA, and other private health providers, to help you access the care you need.
Insurance Providers
We are registered with WPA, Aviva, AXA, and other major health insurers (ask for more details). If you have health insurance, we can directly liaise with your insurer to arrange payment for your treatment, provided your policy covers physiotherapy services.
Excess Payments
If your policy includes an excess (the amount you pay before your insurance kicks in), you’ll be required to pay this excess amount directly to us at the time of treatment. The remainder of your session fees will be covered by your insurer, depending on your coverage.
Non-Authorization
If your insurer has not authorized your treatment or if your policy does not cover physiotherapy, you will be responsible for the full cost of your treatment. In such cases, we will discuss the fees with you beforehand and provide receipts for your records.
Receipt Provision
We can provide detailed receipts for each treatment session. These receipts can be used for claiming back fees or for your records if required by your insurer.
Important Notes:
It is your responsibility to confirm your coverage with your insurance provider before attending your first appointment.
Insurance Authorization: Some insurance companies require prior approval for physiotherapy treatment. If this is the case, please ensure you have received authorization before your first visit.
If for any reason the insurer does not cover the full treatment cost or denies authorization, the remaining balance is your responsibility. Payment is due at the time of service.